Substrate
- Old floor lifted, not tiled over
- Flatness checked and levelled
- Subfloor stiffened where deflection is too high
- Uncoupling or crack-isolation membrane
- Moisture tested below grade
Lippage is a flatness problem, not a tiling problem.

FOUR40 installs floor, wall and large-format tile across the GTA — subfloor levelled first, proper membranes, shower waterproofing to a named system. Free on-site estimates.
What's included
Tile is the finish. Whether it stays flat, sealed and crack-free is decided entirely by the layers under it — and those are the lines a cheap quote leaves out.
Lippage is a flatness problem, not a tiling problem.
The one layer you can never inspect after handover.
What it costs
We publish real numbers rather than "it depends" — but only once they're ours to publish. Our written ranges are being finalised; call and we'll give you one over the phone in a minute. What moves the number:
Working with us
We measure, check drainage and grade, and talk through what you actually want. Free, and no pressure to sign anything.
Scope, materials, base depth and price in writing. You'll know exactly what's included before a shovel moves.
Ontario One Call locates booked, materials ordered, start date confirmed. A realistic window, not an optimistic one.
Excavation, base, compaction, install. Site cleaned at the end of each day — you still have to live there.
We walk it together before final payment. Anything on your list gets fixed, then we're back if settling shows up.
Questions
Because it cannot follow a floor that is not flat. A 100 mm mosaic will tolerate a subfloor that undulates; a 600 × 1200 mm porcelain slab will not. The corners lift, and you get lippage — one tile edge standing proud of its neighbour.
That is almost never a tile-setting problem. It is a flatness problem, and the fix is levelling compound before the first tile, not more thinset under the low corner. Anyone who tells you they will 'back-butter it out' is planning to make a flat floor out of a bent one.
Depends where. On a floor: a flat, stiff subfloor, then an uncoupling or crack-isolation membrane where the substrate can move. In a shower: a waterproofing membrane to the manufacturer's system, over a sloped mortar bed. On walls in wet areas: backer board, never drywall.
The membrane is the part you cannot inspect later and the part that decides whether the floor beneath rots. Ask any tile quote what membrane system they are using, by name.
Often, yes — and it is the cheapest insurance on the job. Concrete slabs move and crack with seasonal moisture and settlement, and without an uncoupling layer that crack transmits straight up through the grout line. The membrane lets the slab move without taking the tile with it.
Wider than most people want. Rectified large-format tile can go down to about 3 mm, but a thinner joint leaves no room to absorb the tile's own dimensional tolerance, so any variation shows as lippage. Natural stone and non-rectified tile need more. We set the joint to the tile, not to taste.
If the tile is going down anyway, this is the moment — retrofitting means lifting it all again. Electric mats under tile are straightforward, add very little height, and transform a basement or bathroom floor. The thermostat connection is done by a Licensed Electrical Contractor with ESA notification under their licence.
Sometimes possible, rarely a good idea. It raises the floor at every threshold, you inherit whatever is wrong underneath, and you cannot see the substrate you are bonding to. We take it up.
Service area
Close enough to come back if something needs attention — which matters more than it sounds.
Elsewhere in the GTA? Call and ask — we travel for the right project.
Related
Free estimate
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Or call directly(647) 473-3454